Your privacy matters deeply to us. This policy explains in plain language what information we collect, why we collect it, and how we keep it safe. We believe you deserve to know exactly how your personal details are handled — no jargon, no surprises.
Last updated: 2026
1. Who we are
We are a personal luxury travel and lifestyle concierge service. We work directly with individuals to arrange high-end travel experiences, private charters, accommodation, and lifestyle services.
When you reach out to us — whether through Instagram, WhatsApp, or our website — you are communicating directly with us, not an automated system or third party. Your information is handled personally and with the highest level of discretion.
2. What information we collect
We only collect what we genuinely need to arrange your experience. This may include:
– Your name and contact details (WhatsApp, email, Instagram handle)
– Travel dates, destinations, and preferences
– Number of guests and any special requirements
– Passport details when required by a supplier (airline, hotel, charter operator)
– Payment confirmation references (we do not store card numbers)
– Any personal preferences you share with us to improve your experience
We do not collect information we do not need. If something is not relevant to arranging your experience, we will not ask for it.
3. How we use your information
Everything we collect is used for one purpose: to deliver the best possible experience for you. Specifically, we use your information to:
– Contact and confirm arrangements with hotels, airlines, charter operators, and other suppliers
– Prepare your personalized proposal and booking confirmation
– Send you updates, reminders, and pre-arrival details related to your booking
– Handle any changes, amendments, or issues that arise
– Keep a record of your preferences for future bookings, if you choose to return
We do not use your information for marketing to third parties, and we do not sell or rent your data to anyone.
4. Who we share your information with
We share your information only with the suppliers directly involved in your experience — and only what they need to make your arrangement happen. This may include:
– The hotel or villa property, for room reservation and check-in purposes
– Private aviation operators or yacht charter companies, for booking and safety compliance
– Transfer or transport providers, for your arrival and departure logistics
– Any other third party you have specifically requested as part of your arrangement
We never share your information with anyone outside of what is necessary to fulfil your booking. We do not share with advertisers, data brokers, or any unrelated third parties.
Where a supplier is located in another country, your information may be transferred internationally solely for the purpose of completing your arrangement.
5. How we store and protect your information
Your information is stored securely across the private tools we use to manage our work — including encrypted messaging platforms, secure email, and password-protected documents. We do not store sensitive data in unprotected or public formats.
We retain your information for as long as is needed to manage your booking and any follow-up, and for a reasonable period after to handle any disputes or queries. If you would like your information deleted after your experience, simply let us know and we will action it promptly.
6. Your rights
You have full rights over your personal information. At any time, you can:
– Ask us what information we hold about you
– Request a copy of your information
– Ask us to correct any information that is inaccurate
– Ask us to delete your information entirely
– Withdraw consent for us to use your information
To exercise any of these rights, simply message us directly on WhatsApp or via email. We will respond within 5 business days.
7. Communications and messaging
We communicate with clients primarily via WhatsApp ,email and Instagram DM. Please be aware that these platforms have their own privacy policies and data practices, which are outside our control.
We will only message you in relation to your booking or a direct inquiry. We do not send unsolicited promotional messages. If you no longer wish to receive communications from us, simply let us know and we will stop immediately.
8. Children's privacy
Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If a booking involves a minor as a guest, the information provided relates to travel logistics only and is handled with additional care.
9. Updates to this policy
We may update this privacy policy from time to time as our services evolve. When we do, we will update the date at the top of this document. We encourage you to review this policy occasionally, though we will always notify active clients of any meaningful changes.
10. Questions or concerns
If you have any questions about how your information is handled, or if something in this policy is unclear, please reach out to us directly. We are always happy to talk through any concerns personally.
We treat your privacy with the same care and discretion we bring to every other part of your experience. Your trust means everything to us.
Contact us anytime on WhatsApp or Instagram with any privacy-related questions.
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